Careers at Alpha

About Us

Alpha Car Hire, founded in 2006, is one of Australia’s leading independent car hire providers. We’re fast-growing, customer-focused, and committed to delivering affordable, reliable, and memorable rental experiences that go above industry standards.

About the Role:

We are seeking an enthusiastic and detail-oriented full-time Accountant to join our finance team. Reporting to the Chief Financial Officer, this role will support the day-to-day accounting functions, ensuring accuracy and compliance across all financial processes.

Based in our Head Offices in Eagle Farm, you will have the opportunity to hone your skills working with a high performance team and be a part of exciting growth stage the company is experiencing. Flexible working option is available for the right candidate.

You will be responsible for but not be limited to:

• Maintain accurate financial records and manage day-to-day accounting tasks.
• Process invoices, receipts and purchase orders.
• Reconcile bank statements.
• Assist with payroll processing and employee records.
• Collaborate with management to ensure financial compliance and streamline processes.
• Assist the finance team with end of month and end of financial year requirements.
• Assist with general administrative duties.

You will have:

• Proficiency in accounting software Xero (mandatory).
• Knowledge of payroll and purchase ordering systems, Employment Hero and Approval Max, preferred.
• Proficient with Microsoft Excel and reporting.
• Minimum of 2-3 years of accounting experience is required.
• Understanding of basic accounting and payroll principles.
• High attention to detail and ability to deliver consistent accuracy.
• Excellent time management and ability to work to tight deadlines.
• Strong communication and customer service skills.
• Ability to work independently and take ownership of tasks.
• Comfortable with change, learning, and improving processes.
• Ability to handle confidential information with integrity and discretion.
• Tertiary qualification in Accounting, Finance, Business, or related field (preferred but not essential).

If you believe you have the right skill set to be successful in this role, apply below.

About us

Alpha Car Hire is one of Australia’s leading independent car hire providers, delivering affordable, reliable, and customer-first rental solutions. We’re a fast-growing company dedicated to providing exceptional experiences for our customers.

The Customer Experience Representative is an important role within our operations as they are the front facing and main point of contact with our customers. We are looking for someone who prides themselves on exceptional customer service and is willing to go the extra mile to ensure our customers enjoy a smooth, positive, and seamless experience. To equip you to deliver this experience, full training will be provided.

About the role

Reporting to the Branch Manager, we are seeking a CXR on a Permanent basis for our Tweed Heads branch. Casual roles are also available for the right candidate.

In this role, your key responsibilities are:

• Provide a positive experience to our customers over the phone and in person.
• Managing car hire rental agreements – on-hire and off-hire
• Complete all associated paperwork in an efficient and timely manner
• Check vehicles in and out
• Record any vehicle damage and organize relevant maintenance checks, as required.
• Sell associated rental products and services over the counter
• Refuel and move vehicles through the branch in a safe manner
• Ensure the branch is always maintained in a clean and tidy manner.
• Ensure compliance with workplace health and safety policies, rules, and guidelines always.

About you

To succeed in this role, you will have:

• Flexibility to work on a rostered system across weekdays, weekends and public holidays (essential)
• A Driver’s licence (essential), preferably an Open Driver’s licence (highly regarded)
• Computer skills are a must (essential)
• Experience in an administrative, rental, sales, or service role (highly regarded)
• Exceptional customer service and communication skills.
• Ability to prioritise and manage competing priorities.
• Problem solving skills and the ability to handle customer complaints
• Be agile and able to work at pace.
• Must have own reliable transport to and from the branch

Ready to Apply?

If you can deliver delight and sprinkle joy into every customer interaction, then hit the Apply Now button and send us your CV and cover letter. We would love to have a chat with you!

About the Role

This isn’t your typical customer service role — it’s where empathy meets commercial insight.

As our Customer Resolutions Officer , you’ll own the end-to-end customer resolution process — managing escalations, driving service recovery, and uncovering insights that shape how Alpha shows up for customers across digital, call centre, and branch operations.

You’ll be empowered to make fast, impactful decisions that balance customer satisfaction with commercial performance — helping us turn challenges into lasting loyalty.

What You’ll Do

• Lead Customer Resolution and Retention, owning and managing all escalated complaints and complex service matters end to end.

• Take accountability for Service Recovery initiatives to strengthen customer trust and long-term loyalty.

• Deliver structured insights and root cause analysis to identify systemic issues and prevent recurrence.

• Support the establishment of a Resolution Centre, including the development and formalisation of quality assurance standards and governance frameworks.

• Partner closely with Branch, Marketing, Fleet and Operations teams to ensure consistent, customer focused outcomes aligned to business objectives.

About You

You’ll thrive in this role if you’re:

• Experienced in customer service, operations, marketing or hospitality (1–3 years)

• Empathetic, composed and confident in handling complaints

• Commercially aware with strong judgement and accountability

• Data-curious with the ability to translate insights into action

• An excellent communicator, both written and verbal

• Collaborative, adaptable and proactive in driving change

A business, marketing or related degree is valued, but we value mindset and capability above all.

This role is based in our Brisbane Head Office; however, we are absolutely open to chatting with great talent in Sydney and Melbourne too.

Why Alpha?

At Alpha, we’re redefining what customer experience means in our industry - from digital journeys to in-person interactions. You’ll join a tight-knit, fast-evolving team where your insights and decisions directly shape how we serve our customers.

We offer:

• Opportunities for professional growth within our CX function

• A supportive team culture where initiative is celebrated

• National career pathways as we continue to expand

• Flexibility

Career Growth Pathways

This role is a launchpad for future CX leadership positions, including:

• Customer Experience & Retention Manager

• Call Centre & Resolution Manager

• Head of Customer Experience

Ready to create real impact?

If you’re passionate about turning challenges into customer loyalty and insights into action, we’d love to hear from you.

Apply now and help us build the next generation of customer experience at Alpha.